Terms of service
Terms & Conditions (Terms of Service)
Last Updated: 25 June 2026
Welcome to AMOKA.
These Terms & Conditions ("Terms") govern your access to and use of www.amokajewels.com ("Website") and any products or services offered through the Website.
Throughout these Terms, the words "AMOKA," "we," "our," and "us" refer to the owner and operator of this Website, and "you," "your," or "user" refers to any person accessing, browsing, registering on, or purchasing from the Website.
By accessing or using the Website, creating an account, placing an order, or otherwise using our services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, our Privacy Policy, Shipping Policy, Return & Exchange Policy, and any other policies published on the Website.
If you do not agree with these Terms, please discontinue use of the Website immediately.
1. Eligibility
By using this Website, you represent and warrant that:
• You are at least 18 years of age or are legally capable of entering into a binding contract under applicable law.
• The information provided by you is accurate, complete, and up to date.
• You will use the Website only for lawful purposes.
• You will comply with all applicable laws while using the Website.
If you are using the Website on behalf of a company, organization, or other legal entity, you represent that you have the authority to bind such entity to these Terms.
2. Acceptance of Orders
Placing an order on the Website constitutes an offer to purchase the selected products. Receipt of an order confirmation email or SMS does not constitute acceptance of your order.
AMOKA reserves the right to accept or reject any order, in whole or in part, at its sole discretion before dispatch, including but not limited to situations involving:
• Suspected fraudulent activity.
• Incorrect pricing.
• Product unavailability.
• Payment verification failure.
• Bulk purchasing inconsistent with personal use.
• Incorrect or incomplete customer information.
• Violation of these Terms.
• Operational or technical errors.
If an order is cancelled before dispatch, any payment successfully received by AMOKA shall be refunded through the original payment method, wherever applicable.
3. Account Registration
Certain features of the Website may require you to create an account.
You agree to:
• Maintain accurate account information.
• Keep your login credentials confidential.
• Be solely responsible for all activities conducted through your account.
• Notify us immediately of any unauthorized access or suspected security breach.
AMOKA shall not be responsible for any loss arising from unauthorized use of your account resulting from your failure to maintain confidentiality of your credentials.
We reserve the right to suspend or terminate accounts found to be involved in fraudulent, abusive, unlawful, or suspicious activities.
4. Website Availability
While we strive to keep the Website available at all times, we do not guarantee uninterrupted, timely, secure, or error-free operation.
The Website may become temporarily unavailable due to:
• Scheduled maintenance
• Technical failures
• Internet disruptions
• Cybersecurity incidents
• Third-party service interruptions
• Circumstances beyond our reasonable control
AMOKA shall not be liable for any losses arising from temporary or permanent interruption of the Website.
5. Product Information
We make reasonable efforts to ensure that product descriptions, specifications, pricing, and images displayed on the Website are accurate.
However:
• Colours may vary due to differences in screen settings, lighting, photography, or device displays.
• Product dimensions may vary slightly due to manual measurement.
• Natural stones, pearls, textures, and finishes may exhibit minor variations. • Packaging may vary from images shown on the Website.
• Product availability is subject to stock at the time of dispatch.
Such variations shall not be considered manufacturing defects.
AMOKA reserves the right to modify product specifications, descriptions, packaging, pricing, availability, or discontinue any product at any time without prior notice.
6. Pricing
All prices displayed on the Website are in Indian Rupees (INR) unless otherwise stated.
While we strive for accuracy, pricing errors may occasionally occur due to technical, typographical, or system-related issues.
In the event of an incorrect price being displayed, AMOKA reserves the right to: • Cancel the affected order before dispatch.
• Contact the customer with the correct pricing.
• Provide the customer with the option to proceed or cancel the order.
AMOKA shall not be obligated to sell products at an incorrect price due to any error or malfunction.
7. Payment
Payments may be made using payment methods made available on the Website, including but not limited to:
• UPI
• Debit Cards
• Credit Cards
• Net Banking
• Digital Wallets
• Cash on Delivery (where available)
Payments are processed through secure third-party payment service providers.
AMOKA does not store complete debit card, credit card, CVV, UPI PIN, banking passwords, or other sensitive payment credentials.
Your payment is subject to verification and authorization by the respective payment provider. Failure of payment authorization may result in cancellation of the order.
8. Cash on Delivery (COD)
Cash on Delivery is available only for eligible locations and eligible order values.
AMOKA reserves the right to enable, disable, or restrict Cash on Delivery for any customer, order, product, or location without prior notice.
For Cash on Delivery orders, AMOKA may contact customers for verification before dispatch. Failure to verify the order may result in cancellation.
Customers repeatedly refusing Cash on Delivery deliveries or placing fraudulent Cash on Delivery orders may have this payment option permanently disabled.
9. Shipping and Delivery
Shipping and delivery timelines are estimates only and are subject to operational, logistical, and external factors.
Detailed shipping timelines, delivery procedures, and related conditions are available in our Shipping Policy, which forms an integral part of these Terms.
Risk in the products passes to the customer upon successful delivery at the shipping address provided during checkout.
Customers are responsible for providing accurate delivery information.
AMOKA shall not be responsible for delays or losses arising from incorrect addresses, unavailable recipients, refusal to accept delivery, or circumstances beyond our reasonable control.
10. Returns, Exchanges and Warranty
Returns and exchanges shall be governed exclusively by the applicable Return & Exchange Policy available on the Website.
Where applicable, warranty claims shall be governed solely by the applicable Warranty Policy.
No return, exchange, replacement, repair, refund, or store credit shall be provided except in accordance with those published policies.
Nothing contained in marketing material, advertisements, social media posts, or customer communications shall override the written policies published on the Website unless expressly confirmed by AMOKA in writing.
11. User Responsibilities
By using the Website, you agree that you will:
• Provide accurate, current, and complete information.
• Use the Website only for lawful purposes.
• Maintain the confidentiality of your account credentials.
• Promptly update any information that becomes inaccurate.
• Comply with all applicable laws and regulations.
You agree not to misuse the Website or interfere with its operation.
12. Prohibited Uses
You agree not to use the Website or its content:
• For any unlawful, fraudulent, or unauthorized purpose.
• To violate any applicable law or regulation.
• To infringe upon the intellectual property or other rights of AMOKA or any third party. • To upload or transmit viruses, malware, ransomware, spyware, or any malicious code. • To interfere with the security or functionality of the Website.
• To gain unauthorized access to any accounts, systems, servers, or networks.
• To scrape, crawl, harvest, copy, reproduce, or extract Website content using automated means without our prior written consent.
• To impersonate any individual or entity.
• To submit false, misleading, or fraudulent information.
• To abuse promotional offers, discount codes, referral programs, or other incentives. • To place speculative, fraudulent, or bulk orders without authorization.
• To engage in any activity that may damage the reputation or operation of AMOKA.
Violation of these Terms may result in suspension or permanent termination of access to the Website and cancellation of any pending orders.
13. Intellectual Property
Unless otherwise stated, all content available on the Website, including but not limited to: • AMOKA name and logo
• Product names
• Product designs
• Photographs
• Videos
• Artwork
• Graphics
• Icons
• Website layout
• Text
• Software
• Source code
• Marketing material
is owned by or licensed to AMOKA and is protected under applicable intellectual property laws.
No content from the Website may be copied, reproduced, modified, distributed, published, transmitted, displayed, sold, licensed, or otherwise exploited without the prior written permission of AMOKA.
Unauthorized use may result in civil and/or criminal action.
14. Product Care and Usage
AMOKA jewellery is intended for normal personal use only.
Customers are responsible for following the jewellery care instructions published on our Website.
To help preserve the appearance and longevity of your jewellery, we recommend avoiding prolonged exposure to:
• Water
• Perfumes
• Lotions
• Sanitizers
• Cosmetics
• Household chemicals
• Chlorine
• Salt water
• Excessive sweat
• High humidity
Improper care, misuse, accidental damage, excessive force, neglect, or normal wear and tear may affect the appearance and durability of the jewellery and shall not constitute a manufacturing defect.
15. Product Disclaimer
Every AMOKA product undergoes quality inspection before dispatch.
However, due to the nature of jewellery manufacturing:
• Minor variations in colour, texture, finish, engraving, or natural stones may occur. • Product photographs are for illustrative purposes only.
• Screen settings and lighting conditions may affect perceived colours.
• Slight manufacturing tolerances are normal and shall not be treated as defects.
These characteristics do not qualify for replacement, refund, or compensation unless expressly covered under our published policies.
16. Allergy and Skin Sensitivity Disclaimer
AMOKA strives to use quality materials suitable for everyday wear.
However, individual skin chemistry, allergies, sensitivities, and medical conditions vary from person to person.
Accordingly:
• AMOKA does not warrant that every product will be suitable for every individual.
• Users with known metal allergies or skin sensitivities should exercise appropriate caution before purchasing or wearing our products.
• If irritation, redness, discomfort, or any adverse reaction occurs, discontinue use immediately and seek appropriate medical advice.
To the maximum extent permitted by applicable law, AMOKA shall not be liable for allergic reactions, skin sensitivities, infections, medical conditions, or injuries arising from individual sensitivities, improper use, misuse, accidental damage, or failure to follow recommended jewellery care instructions.
Nothing in this clause limits any statutory rights that cannot legally be excluded.
17. User Reviews and Content
If you submit reviews, photographs, videos, testimonials, feedback, suggestions, comments, or other content to AMOKA through the Website, social media, email, WhatsApp, or any other communication channel, you grant AMOKA a worldwide, non-exclusive, royalty-free, perpetual, irrevocable licence to use, reproduce, modify, publish, distribute, display, and promote such content for marketing, advertising, customer support, and business purposes.
You represent and warrant that:
• You own or have the necessary rights to submit such content.
• Your content does not infringe any third-party rights.
• Your content is not false, defamatory, unlawful, obscene, abusive, or misleading.
AMOKA reserves the right, but not the obligation, to remove or refuse any content at its sole discretion.
18. Third-Party Services
The Website may integrate with or contain links to third-party services including: • Payment gateways
• Courier partners
• Social media platforms
• Analytics providers
• Marketing platforms
• Other external websites
AMOKA does not control these third-party services and is not responsible for their availability, content, security, policies, or performance.
Your use of such third-party services is governed by their respective terms and policies.
19. Disclaimer of Warranties
Except where expressly stated in writing by AMOKA or where required by applicable law: • The Website and all products and services are provided on an "as is" and "as available" basis.
• AMOKA makes no representation or warranty that the Website will operate uninterrupted, error-free, secure, or continuously available.
• We do not guarantee that all information on the Website will always be complete, current, or free from errors.
• We do not warrant that products will meet every customer's personal expectations, preferences, or intended use.
Any warranty expressly offered by AMOKA shall be governed solely by the applicable Warranty Policy published on the Website.
20. Limitation of Liability
To the maximum extent permitted by applicable law, AMOKA, its owners, employees, representatives, affiliates, suppliers, contractors, service providers, and partners shall not be liable for any:
• Indirect losses.
• Incidental damages.
• Special damages.
• Consequential damages.
• Loss of profits.
• Loss of revenue.
• Loss of business opportunity.
• Loss of goodwill.
• Loss of data.
• Emotional distress.
• Personal inconvenience.
arising from or relating to:
• Use or inability to use the Website.
• Purchase or use of products.
• Delayed deliveries.
• Third-party courier actions.
• Payment gateway failures.
• Product misuse.
• Improper storage.
• Natural wear and tear.
• Allergic reactions.
• Cyberattacks.
• Website interruptions.
• Events beyond our reasonable control.
Where liability cannot legally be excluded, AMOKA's aggregate liability shall not exceed the amount actually paid by the customer for the product giving rise to the claim.
Nothing in these Terms excludes liability that cannot be limited or excluded under applicable law. 21. Indemnity
You agree to indemnify, defend, and hold harmless AMOKA, its owners, employees, affiliates, contractors, suppliers, logistics partners, payment providers, licensors, and representatives from and against any claims, losses, damages, liabilities, costs, expenses, or legal fees arising out of or relating to:
• Your breach of these Terms.
• Your misuse of the Website.
• Your violation of any applicable law.
• Your infringement of any third-party rights.
• Any information or content submitted by you.
This obligation shall survive termination of your use of the Website.
22. Fraud Prevention
AMOKA reserves the right to investigate and take appropriate action against any activity that appears fraudulent, suspicious, abusive, or intended to misuse the Website or our services.
Without limiting any other rights available under applicable law, we may:
• Cancel or refuse any order.
• Restrict or suspend customer accounts.
• Disable Cash on Delivery (COD) for specific customers or locations.
• Request additional identity or payment verification.
• Report suspected fraudulent activity to payment providers, courier partners, banks, or relevant authorities.
• Initiate appropriate legal proceedings where necessary.
AMOKA reserves the right to recover any losses, costs, or damages arising from fraudulent or unlawful activities.
23. Electronic Communications
By using the Website or placing an order, you consent to receive communications from AMOKA electronically, including through:
• SMS
• Telephone
• Website notifications
• Other electronic communication channels
These communications may relate to:
• Order confirmations
• Payment updates
• Shipping notifications
• Customer support
• Service announcements
• Policy updates
• Promotional communications, where permitted by law
Electronic communications shall satisfy any legal requirement that such communications be in writing.
24. Force Majeure
AMOKA shall not be liable for any delay, interruption, or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including but not limited to:
• Natural disasters
• Floods
• Earthquakes
• Fires
• Pandemics
• Epidemics
• Government actions
• Strikes
• Lockouts
• Labour disputes
• War
• Civil unrest
• Terrorist acts
• Power failures
• Internet or telecommunications failures
• Cybersecurity incidents
• Transportation disruptions
• Shortage of materials
• Actions or omissions of third-party service providers
During such events, AMOKA's obligations shall remain suspended until normal operations reasonably resume.
25. Suspension and Termination
AMOKA reserves the right, without prior notice, to suspend or terminate your access to the Website if:
• You violate these Terms.
• You engage in fraudulent or suspicious activity.
• You misuse the Website or our services.
• You interfere with Website security or operations.
• We are required to do so by law.
Termination shall not affect any rights or obligations that have accrued prior to termination.
26. Waiver
Failure by AMOKA to enforce any provision of these Terms shall not constitute a waiver of that provision or any other rights available to AMOKA.
Any waiver shall be effective only if made expressly in writing by an authorized representative of AMOKA.
27. Severability
If any provision of these Terms is determined by a court or competent authority to be unlawful, invalid, or unenforceable, that provision shall be enforced to the maximum extent permitted by law.
The remaining provisions shall remain valid and enforceable.
28. Entire Agreement
These Terms, together with our:
• Privacy Policy
• Shipping Policy
• Return & Exchange Policy
• Warranty Policy (if applicable)
• Grievance Redressal Policy
• Any other policies expressly published on the Website
constitute the entire agreement between you and AMOKA regarding your use of the Website and supersede all prior discussions, understandings, representations, communications, or agreements relating to the same subject matter.
29. Changes to These Terms
AMOKA reserves the right to amend, modify, or replace these Terms at any time without prior notice.
Updated Terms will become effective immediately upon publication on the Website unless otherwise stated.
It is your responsibility to review these Terms periodically.
Your continued use of the Website following any changes constitutes your acceptance of the revised Terms.
30. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India.
Any dispute arising out of or relating to these Terms, the Website, or any transaction with AMOKA shall, subject to applicable law, be subject to the exclusive jurisdiction of the competent courts located in Delhi, India.
31. Limitation Period
To the extent permitted by applicable law, any claim or cause of action arising out of or relating to the Website, these Terms, or any purchase from AMOKA must be brought within one (1) year from the date on which the claim or cause of action arose, failing which such claim shall be deemed permanently barred.
This provision shall not apply where a longer limitation period is mandatorily prescribed by applicable law.
32. Assignment
You may not assign or transfer any of your rights or obligations under these Terms without the prior written consent of AMOKA.
AMOKA may assign or transfer its rights, obligations, or business interests under these Terms without restriction, including in connection with a merger, acquisition, restructuring, or sale of business assets.
33. No Partnership or Agency
Nothing contained in these Terms shall be construed as creating any partnership, joint venture, employment relationship, agency, franchise, or fiduciary relationship between you and AMOKA.
34. Contact Information
If you have any questions regarding these Terms & Conditions, please contact us: AMOKA
Website: www.amokajewels.com
Email: amoka.support@gmail.com
Phone / WhatsApp: +91 9811986452
35. Grievance Officer
For complaints or grievances relating to the Website or our services, you may contact: Grievance Officer: Sambhav Goyal
Email: amoka.support@gmail.com
We will make reasonable efforts to acknowledge and address genuine grievances within a reasonable period in accordance with applicable law.
36. Acceptance of Terms
By accessing, browsing, registering on, or using the Website, or by placing an order with AMOKA, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions and all policies incorporated by reference.
If you do not agree with these Terms, you should immediately discontinue use of the Website.